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Tell us your Mac model, your macOS version and the version of Eave (in Settings, under About). It helps us answer faster.
Quick fixes.
Most problems come down to a permission. See every permission and why.
The volume keys show the macOS pop-up, not Eave’s.
Eave needs Accessibility for the keys. Open System Settings, then Privacy & Security, then Accessibility, and turn Eave on. If it is already on, turn it off and on again.
Now Playing stays empty.
Check that Eave may control Music or Spotify: System Settings, then Privacy & Security, then Automation. Music playing in a web browser is not shown yet.
A Mixer slider jumps back to 100%.
The Mixer needs System Audio Recording. Turn Eave on under System Settings, then Privacy & Security, then Screen & System Audio Recording, and reopen the Mixer tab.
New screenshots don’t appear on the Shelf.
If your screenshots save to Desktop, Documents or Downloads, Eave needs permission for that folder. Turn it on under Privacy & Security, then Files and Folders.
The Focus moon never shows.
The Focus indicator is off until you turn it on in Eave’s Settings, and it needs Full Disk Access. Turn Eave on under Privacy & Security, then Full Disk Access.
Is the camera on?
Only while the Mirror tab is on screen, and the green light beside the notch shows it. Leave the tab and the light goes out.
Uninstall Eave.
- Click Eave’s icon in the menu bar and choose Quit.
- Open Applications and drag Eave to the Bin.
Your volume and brightness keys go straight back to macOS.
Want a refund?
Within 7 days of buying, write to us and you get your money back, no questions asked.
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